Kathy Doc
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Activity overview
Latest activity by Kathy Doc-
Kathy Doc created an article,
Katie's Onboarding Video
Here is my video: Yay!
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Kathy Doc created an article,
How Do I Use Email Templates?
Email templates let you send out email campaigns, mail merges, or personalized updates to your customers – all with a couple of clicks. NOTE: Email Templates and Merge Tags are available with the p...
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Kathy Doc created an article,
Can I share email templates in Sell?
Question: Can I share Email Templates with my team? Answer: Email Templates are created individually in each User's account. To share with your team, the current workaround is to copy and paste you...
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Kathy Doc created an article,
Individual Rep Performance Dashboard
The Rep Performance Dashboard report lets you track the performance of individual team members. It provides you with an easy way to see how a specific person is doing and compare their performance...
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Kathy Doc created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Kathy Doc created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Kathy Doc created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
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Kathy Doc created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Kathy Doc created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Kathy Doc created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more